By All means please be rude I like it.

 Have you ever had to call a company and you get the one person on the phone that either hates her job or just has a bad attitude? For me that has happened 3 times this week and it is only Wednesday.

 Everyone is entitled to a bad day, but stay focused on the task at hand. I deal with the public on 100% of my job and I have not taken a bad day out on anyone, it has been difficult in a couple instances, but it is doable. And for the record I am not saying am perfect.

The worst was a Human Recourses person for the company. I needed to call about insurance; they had taken out of my check 2 weeks before the insurance kicked in. The woman she was rude and said she didn’t have time for this sort of investigation today. I said I was sorry for any inconvenience that it may cause, but that money was needed elsewhere and for a good cause. What did I get for a reply? I got and what would that be? In a very flip attitude, and seeing how she sort of pushed my buttons I replied “ME… I am the cause that requires the money”

 She said I will put you on hold, and after that she would come on and ask a question and put me on hold again. I asked her after the 3^rd time being put on hold if she was new or training she said no she has done this job for several years and that she is very good at it. I was nice and didn’t make a comment, until she stated that if I had a problem with the way she was handling my call that she could put me on hold and transfer me to voice mail of someone who not only was not in, but on vacation for 2 weeks. I said to her that was not necessary that I could stay on the line with her, but also let her know I was still on the job and told her that every time she puts me on hold is more time I am not doing my job.

 The exasperated sound that she made, let me know she was not up to the task and that is when I asked if her manager was available, she replied why you going to complain about me next? That is when I knew that she may not be the one to be on the phone. I said I would not complain about her, That I just need to get this straightened out, that the money was for bills I needed to pay and that my budget goes from check to check, I then hear her say, well than maybe you need another job. That was the last straw for me. I hung up and called back asked for a H.R. Manager, got one then requested to speak to the next higher one.

 I spoke about my payroll and insurance issue and he resolved it on the phone in 7 minutes, he asked why I asked for him, that there were people in place to handle this under him and if I had, had an issue with dealing with them, My reply was I think there was just a miscommunication between myself and the HR rep.

I so could have thrown her to the wolves, but didn’t, and the only reason I didn’t is because I wanted her to sweat it out knowing I went around her and got it done and she will know when he speaks to her, and I bet she throws herself under the bus.

 It takes more energy to be rude than to be nice and things go quicker… But I will say that Thursday the first rude person I get I will ask them if they need a hug or if I can call someone they do like so they can get a hug! See I am a smart ass too!